Privacy Policy

We collect different kinds of data when you use our Services to improve your gameplay experience and keep our platforms running smoothly.

As you play, we compile information on how you interact with our games and fellow players. The details we collect may include your Player ID, in-game achievements, IP address, unique device identifiers, and other technical metrics crucial for optimizing our Services.

For games equipped with leaderboards or ranking systems, your scores, milestones, and display name are displayed publicly. This setup lets you match your performance against others and heightens the excitement of the competition. Anyone playing the same game can view this information. Because public rankings are central to these games, accessing our Services means you understand and agree to the storage and presentation of your gameplay achievements.

We might gather information about your device or location to help resolve technical issues and analyze player trends. This data can include your profile nickname, Player ID, unique device identifier, operating system version, device model, advertising identifier, general location, IP address, and other location-related data.

This information helps us understand your behavior, monitor the content you access, and customize, deliver, and improve our advertising and Services. If you wish to stop receiving personalized ads, please refer to the "Opt-out of Targeted Advertising" section below.

Only with your explicit consent do we collect and process your exact GPS or location data. This is used solely to power location-based features, such as matching you with nearby players.

If you sign in using third-party platform credentials (like Apple's Game Center or Google+), those platforms will ask for your permission to share certain details with us. The received details may include your unique profile ID, location (such as city, state, or country). Any information obtained this way is processed in accordance with the terms of those login platforms.

We use this data to set up your profile, confirm your identity, and enable your access to our games and Services. These platforms might also allow you to share your in-game activity directly to your feed. If you wish to have the data retrieved from Google+ or Game Center deleted, please reach out to us at contact@reelzy.games.

When you get in touch with our Customer Support Team, we may request details such as your operating system, device type, location-related data, in-game nickname, Player ID or device ID, name, email address, and records of your query to help resolve your issues effectively.

During purchases of our items or Services, we may temporarily process transaction details on behalf of our payment providers. However, this data is kept in an unreadable format and is not stored by us. We do not gather or maintain any billing or credit card information ourselves.

We may gather text and information shared in public community sections or direct messaging spaces within our games to improve our user experience. Private messages include in-game chat and direct messages on our forums. Keep in mind that anything you post in public sections or chats can be seen, gathered, and used by other participants. If you wish to have your details deleted from our community forums, please write to us at contact@reelzy.games.

We may collect your email address when you register for our community forum. This email helps us notify you of critical policy updates or forum news. We may also use it to ask for feedback on your gaming experience and send company updates or promotional offers. You can unsubscribe from promotional mailings anytime by contacting us at contact@reelzy.games.

When browsing our websites, we gather data to enhance your web experience, such as your operating system, general location, browser, language settings, the referring URL, site activity, and preference insights.

Our websites may display social media components (like a "Like" button) and interactive mini-utilities. These integrations may record your IP address and the pages you view, and they might install cookies to operate correctly. These social widgets are run by third parties or hosted on our servers. Your interactions with them are subject to the privacy policies of the respective providers.

We do not disclose your personal details to outside parties without your permission, except under these circumstances:

To provide a seamless, global gaming experience, your information may be sent to servers outside your home country. Privacy regulations differ by region and might not match the laws of your jurisdiction. However, we remain committed to protecting your personal details in line with this Policy. We apply appropriate safeguards regardless of location, even when the recipient country is not recognized as having equivalent data protection levels by bodies like the European Commission.

We utilize international cloud infrastructure. Consequently, your data (including nicknames, Player IDs, device identifiers, OS, device model, advertising ID, location details, and IP address) is stored on Google Inc. servers located in the United States. We retain this information for as long as your account remains active.

Our primary cloud infrastructure partner is Google Inc. Since our systems rely on real-time database synchronization across borders, agreeing to this Policy is a requirement for using our Services.

We might collect aggregated, non-identifiable data using cookies and similar web technologies. Cookies are small data files placed on your device by our server. These technologies help us analyze website traffic, customize your preferences, and deliver a more personalized experience.

To support our Services, we collaborate with the following ad networks and analytics platforms:

We align with established industry standards and implement robust safety protocols to protect the confidentiality, safety, and integrity of the data we hold. To protect your information from loss, theft, alteration, or unauthorized access, we employ the following technical and administrative security measures:

We keep your personal information as long as your profile remains active or as required to deliver our Services. Scores and leaderboard records may be kept for archive and analytical purposes after account closure, but we will anonymize or delete them if you request it. To delete your account or request data removal, contact us at contact@reelzy.games.

When you request customer support, relevant profile details (nickname, IDs, OS, game details, and leaderboard scores) are synchronized with Google Inc. servers in the United States. We store this support-related information to assist you and permanently delete it 3 years after your request is marked as resolved.

You can disable personalized, interest-based advertisements on your mobile devices by modifying the built-in system settings. Toggle "Limit Ad Tracking" on iOS or enable "Opt-out of Ads Personalization" on Android.

If you need to update your details or wish to stop using our platforms, you can edit, correct, or remove your data directly in your account dashboard, or request these changes by emailing contact@reelzy.games. You may also request a digital copy of the personal data we hold about you in a standard format.

You are entitled to the following options regarding your data:

We do not employ automated decision-making or algorithmic profiling with your personal data.

We do not intentionally request or collect information from children under 17 (or under 16 for European residents), unless parental or guardian authorization is provided. If you are under these ages, please do not provide personal details or attempt to register for our Services. Age restrictions may vary by region or platform; please refrain from using our platform if you do not meet the minimum age requirements.

If we discover that we have accidentally collected personal details from a minor under 17 (or 16 in Europe), we will take swift steps to permanently and securely erase it. If you suspect we have information relating to a child under these ages, please notify us immediately at contact@reelzy.games.

Minors under the legal age of majority in their region must have a parent or legal guardian review and agree to this Privacy Policy and the Terms of Service on their behalf. We strongly advise parents to supervise their children's online actions, familiarize themselves with our content, and monitor their communications.

This section applies exclusively to US residents. Under applicable US laws, users in the United States have the right to request access to the categories of data we collect, request deletion of that data, opt-out of certain data-sharing practices, and not receive discriminatory treatment for exercising these privacy choices. We do not sell your data, nor do we treat users differently for asserting their privacy rights.

We may update this Policy periodically to reflect business developments or regulatory changes. We will make reasonable efforts to notify you of major revisions that could impact your rights. If you disagree with any updates, you must cease using our Services immediately and request to close your account.